Refund policy

Return & Refund Policy

At Studio 6714, we offer a 30-day return period for faulty items only. Due to the hygienic nature of our products, we do not accept returns or provide refunds for change of mind.

In-Store Purchases

If you believe your item is faulty, please contact us and return the product to the Studio where it was originally purchased within 30 days of purchase.

Once the item has been inspected and confirmed to be faulty, a store credit will be issued.

Online Purchases

If you believe your item is faulty, please email studio6714@outlook.com within 30 days of receiving your order with:

• A copy of your receipt, order number and/or confirmation.
• A description of the fault.
• Clear photos of the product, where applicable.

If the item is confirmed to be faulty, a credit to use on our online store will be issued.

Order Fulfilment

Please ensure you select the correct fulfilment option at checkout.

Orders placed using Client Collection are to be collected from our studio in Karratha, WA. If this option is selected in error and you require the order to be shipped, additional postage charges may apply.

Cancellation or refund requests resulting from an incorrectly selected fulfilment option are at the sole discretion of Studio 6714. Where a cancellation is approved, any non-refundable payment processing fees incurred by Studio 6714 may be deducted from the refund amount. Alternatively, you may choose to have the full amount held as store credit for future purchases.

Starting a Return

To request a return or report a faulty item, please contact studio6714@outlook.com.

If your return is approved, we'll provide instructions on how to return the item. Items returned without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you have received the incorrect product, contact us immediately so we can assess the issue and resolve it as quickly as possible.

Refunds

Refunds are only provided where required under the Australian Consumer Law.

If a refund is approved, it will be processed to your original payment method within 10 business days of approval. Please note that your financial institution may require additional time to process the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at studio6714@outlook.com.

Non-Returnable Items

We do not accept returns or exchanges on:

• Sale items.
• Gift cards.
• Change of mind purchases.
• Items that have been worn, used, damaged through misuse, or altered after purchase